Game Support

Video games are unique in the entertainment industry in that there’s significantly more audience involvement through the life cycle of a game. Gamers aren’t simply passive consumers of media – they’re community members, content creators, trendsetters, and even celebrities.

After developing a compelling game, providing excellent support is one of the most important things you can do to serve your community. Whether you are working on mobile, PC, console, or VR, we can help. We provide traditional support for ticket, chat, and voice interactions to deal with technical troubleshooting to billing and payment issues. We even provide social media, forum, and in-game support to help manage your communities.

Our support agents are gamers themselves – they understand the demeanor of their audience, the culture around gaming, and how to best help out when there are technical problems.

How we can help

Player Support

We provide 24/7 coverage for all of the channels that you need – ticket, chat, voice, social, and in-game support. We will keep track of all known issues, investigate new bugs, and provide troubleshooting steps to players that need help. If we identify unexpected behavior in a game, we will report it to your team for further investigation.

Game Populating

We can deploy our agents to jump into your game and play with other users so they have a vibrant experience from the start. We also deploy agents during game launches and tournaments to keep your players involved. If you need any in-game deployment, we are here to help.

Community Experience

We protect your communities against scammers, spammers, trolls, and hate speech through in-game management. We also go onto your forums and other social media channels to interact with other players and manage their expectations.

We provide in-game management as well as forum and social media moderation for your communities. Most importantly, we will deploy gamers to do it.