Customer Support
Providing excellent customer support is a top priority in building your brand and taking care of your customers. Timely, effective support is one of the more resource-intensive elements of your operations. We will be the first contact to your customers, only escalating issues when you need to see them.
Whether you have established Service Level Agreements (SLAs), knowledge-bases, and Quality Assurance (QA) processes or if you’re starting from scratch – we are happy to adapt to your needs or provide our expert guidance. We will help you build you processes from the ground up or improve on what you’ve got.
How we can help
Ticket Support
Tickets can be emails, forms, or other methods of communication that agents manage through customer service software. We can ensure all tickets are resolved within your SLAs.
We will use any platform you are using to respond to tickets and our agents will operate under your instructions – we will craft our own messages to provide a personal touch or use scripted responses to maximize efficiency.
Chat Support
Live chat can add another level of interaction with your community to provide quick turnarounds to urgent (and sometimes not-so-urgent) questions. One of the great things about chat support is that it has a human touch – meaningful communication that can boost customer satisfaction and strengthen your brand.
Voice Support
We will supplement your workforce to efficiently respond to voice inquiries. We work with you to maximize the effectiveness of your knowledge-bases to find quick resolutions to customer questions.
Customer Care, Done Right
Our customer support teams handle every channel—chat, voice, and tickets—with precision and empathy, creating smoother experiences for your users.
