This is a common statement from businesses who are resistant to working with an outsourcing vendor: “I’m just managing a small business,...

A Brief History of Business Process Outsourcing a.k.a. “BPO” a.k.a. “When Dey Tuurk Our Jerrbs” Business process outsourcing has been...

Ask an average person on the street if they know about content moderation and you’ll probably get a lot of people scratching their heads....

Formulating and building tools to make our lives easier is a practice that makes us who we are. We’ve always been finding ways to take...

Creating an ideal customer support team is vital in cultivating a brand name and maintaining customer loyalty. Smart companies recognize...

Ahh, a new year has sprung. This is a time to recover from festivities, slim up from holiday feasts, and hunker down for a fresh new year...

“When you do things right, people won’t be sure you’ve done anything at all.” – God Entity – Futurama Little did we know that the God...